Terms and Conditions

Introduction

The following terms and conditions apply to Your use of this website. By ticking the consent box confirms Your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

This Website is owned and operated by Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxon, OX33 1XW. ("Boostworks", "BW", "We", "Us", "Our") and or its subcontractors.

Flex-eSave ("Flex-eSave") is an employee/member benefits service ('Services') accessed using the Internet and this website ("Website"). Flex-eSave includes access and membership privileges accessed using the Website. BW enables users of the Services ("You", "Your"), to obtain discounts when loading fuds to participating Retailer gift cards or purchasing Gift cards or Digital Gift Vouchers, all subject to certain conditions laid out in these terms and conditions, the relevant Retailer terms and where applicable Your employment contract. The retailers and the range or value of discounts available within the Service can be changed without notice.

We may, at any time, and at our sole discretion, modify these Terms and Conditions of Use. Any such modification will be effective immediately upon public posting. You will be notified of any changes to these Terms and Conditions when You login into Your Account. Your continued use of The Scheme and this Website following any such modification constitutes Your acceptance of these modified Terms.

General

These terms and conditions ("Terms") do not affect Your statutory rights. To order Gift Cards or Digital Gift Vouchers (goods) through this Website You must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by You to purchase the goods subject to these Terms. From time to time the discounts advertised by Flex-eSave may be replaced or amended and may lead to a discount being temporarily unavailable. Any transfer, copying or misuse of the assigned discount code is not permitted in any way and may lead to its withdrawal.

We do not warrant, represent, or guarantee that the Services will be available on your mobile device. If you do use a mobile device to access Services, you are subject to the terms of your agreement with your mobile device manufacturer and carrier. You may incur charges from your mobile carrier for accessing the Services, which are solely your responsibility.

Insolvency of a Retailer. We have no direct link to any of the Retailers that issue the Gift Cards or Digital Vouchers that we offer via the Services. If a Retailer becomes insolvent, has an administrator or liquidator appointed or suffers a similar event, the Gift Cards or Digital Vouchers may become invalid. In this scenario, we are under no obligation to replace or exchange any previously issued, unspent Gift Cards or Digital Vouchers that we have provided to you. 

Multi option Gift Cards. Some Gift Cards or Digital Vouchers are 'multi-option' which are redeemable for goods in a variety of stores. We shall have no responsibility for any changes to the stores accepting such Gift Cards or Digital Vouchers, and for any changes to the terms and conditions applicable to each Gift Card or Digital Vouchers.

Expiry of Gift Cards or Digital Vouchers. Some Gift Cards or Digital Vouchers are ‘open ended’ and do not have an expiry date. Some Gift Cards or Digital Vouchers do have an expiry date and you are responsible for checking any such dates. You should confirm the status of expiry on each Gift Card or Digital Vouchers prior to placing your order with us by checking the Retailer terms and conditions.

Your Personal Information

We take Your privacy very seriously and comply to all current legislation in regard on what data we collect, how we use it and Your rights. To understand this more fully please refer to Our Privacy Policy by clicking here.

Formation of Contract

For the avoidance of doubt, when purchasing from BW, we will consider a contract to have been made upon receipt of an order from You once we have established the availability of the goods and the price. If there is any discrepancy from the information shown on the Website You will be informed.

If there is no discrepancy and payment has been taken the contract will be formed. You will be informed by e-mail that payment has been taken. Some products and services available using the Services, have conditions that apply in addition to these conditions: When purchasing from our Retailer partners additional conditions will be displayed within the appropriate Retailer's web page and You should read those carefully before You agree to use the product/service in question. If there are any inconsistencies between these Terms and the Retailer's product/service conditions, the Retailer's product/service conditions will prevail in relation to the products and services provided by the Retailer. You may be required to register with the Retailer to enable You to access the Retailer's website and to obtain the manufacturers warranties.

Description of Goods

Some of the products we sell may be of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications, and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the Retailers or their websites. You should examine the specifications carefully to satisfy Yourself that You are purchasing what You require.

Accuracy of Product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up to date as possible. However, BW cannot guarantee the reliability, or the accuracy of the information contained within its pages. Should an inaccuracy be discovered prior to contracting You will be informed, and You may decide whether to cancel or confirm the order. We may monitor or record calls between You and BW's Helpdesk to confirm that Your instructions have been carried out correctly and to help improve the quality of service. If You decide to buy any of these products or services, You do so at Your own risk and as a result of Your own choice. We are not a party to any dealings You have with third parties - these are Your direct responsibility.

Payment and Price

The total price payable for the goods will be stipulated at the time You place Your order. We are entitled to adjust the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong, prior to contracting. If there is any reason to change the price for the goods ordered, You will be informed prior to contracting so that You either cancel or confirm the order. All prices on our website are inclusive of VAT but exclusive of delivery charges and or special delivery charges which will be payable as indicated at the time of placing Your order.

Limitation of Liability

The Website, the Services and the subject matter contained on the Website pages ("Content") are provided on an "as is" basis.

We cannot guarantee and make no representation or warranty that the Website, the Services and the Content will meet Your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, that the Website, including without limitation any downloads from it, or the server that makes it available, are free of viruses or bugs and will not cause interruptions to Your computer systems or that the Content will be accurate, complete or reliable. The use of the same is at Your own risk. If You become aware of any inaccuracies or errors in the Content, please notify Us by contacting help@boostworks.co.uk.

You should verify any Content obtained from this Website before acting upon it. All other warranties, terms, and conditions, whether express or implied, statutory or otherwise relating to the Website, the Services and the Content or sites accessed through this Website are excluded to the extent permitted by law.

Notwithstanding any other provisions of these Terms, We do not exclude or limit Our liability for death or personal injury caused by Our negligence or for fraud or in respect of any other liability which cannot be excluded or restricted by law.

Except in relation to liability for death, personal injury, fraud or fraudulent misrepresentation Our total liability to You arising out of or in connection with these Terms and Your use of or inability to use the Website, the Services or the Content (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed one thousand pounds (£1,000).

To the extent permitted by law, and subject to liability for death, personal injury, fraud or fraudulent misrepresentation We do not accept responsibility or liability (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising out of Your use of or inability to use the Website, the Services or the Content for: (i) any loss of profit; or (ii) loss of data; or (iii) loss of goodwill; or (iv) loss of business opportunities ; or (v) loss of anticipated savings or benefits ; or (vi) business interruption ; (vii) or for any type of indirect, special or consequential loss, even if that loss or damage was reasonably foreseeable or We were aware of the possibility of that loss or damage arising.

We may provide links to other websites or resources operated by other organisations, including but not limited to the Services and Content ("Third Party Website"). Using a link means that You will leave Our Website and link to another Third Party's Website. These links are provided solely as a convenience to You and not as an endorsement by Us of the content on such Third-Party Websites. We make no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software or service found at any Third-Party Website. The products and services offered on such websites, if any, will be subject to the terms and conditions referred to on such Third-Party Websites.

You acknowledge that We will not be party to any transaction, contract or any other arrangement with a Third Party Website that You may enter into through or as a result of use of the Website or the Services and that We shall have no liability to You in respect of any such transaction, whether arising in contract, tort, under statute or otherwise. You undertake that You will not involve Us in any dispute between Yourselves and such third party.

Except for deliberate, fraudulent, or negligent acts or omissions including any act resulting in death, personal injury, fraud or fraudulent misrepresentation, BW specifically excludes all and any losses, liabilities, claims, damages, expenses or costs over and above Your Cashback Balance value arising in connection with Your use of or inability to use the Website. Any unauthorised access to or alterations of information provided on the Website; Your use of any third party websites (including without limitation those that may be connected by hyperlink to this site); any arrangements entered into with any third party in connection with any information provided by or in connection with the Website; the inaccuracy or incompleteness of any information supplied through the Website.

Gift Cards

You may order Gift Cards via our Website. Once You receive the cards You will need to activate each one by registering them online at our Website and in some instance you will also need to register with the retail partner whose card you have ordered which will be indicated on the despatch note or email we send You. If you are loading money to a Gift Card and the order has been processed by our retail partners, order cancellation or refunds are not possible. On loading funds on to a Gift Card, you will obtain the discount rate advertised on our Website.

You can set up recurring orders to your Gift Cards that are activated within your My Digital Wallet. The loads will occur on a monthly basis and you will be able to manage your repeat orders via the “My Repeat Orders” feature on the Website. If a repeat order is made and there are insufficient funds in the “My Cash Pot” we will notify you by email and cancel the order.

Digital Gift Vouchers

Some offers are available through the Website which are delivered in digital or electronic format “Digital Gift Vouchers”. If You order a Digital Gift Voucher this will be delivered to You by email to the email address, You have registered on the Website. Digital Gift Vouchers will also be placed in your “My Digital Wallet” on the Website where they can be retrieved at any time.

You can set up recurring orders Digital Gift Vouchers that you have placed and are shown with your My Digital Wallet. The repeat order will be processed on a monthly basis, and you will be able to manage your repeat orders via the “My Repeat Orders” feature on the Website. If a repeat order is made and there are insufficient funds in the “My Cashpot” we will notify you by email and cancel the order.

My Cashpot

To be able to place orders for Gift Cards or Digital Gift Cards through the Service you will need to have sufficient value for the order in “My Cashpot”.

You can add funds at any time to Your My Cashpot using a suitable payment card.

In the event of a technical, administrative or other error in the “My Cashpot” balance of Your account or if it exceeds the correct value then You must inform Us at the earliest opportunity.

You are not permitted to spend funds in My Cashpot that You know You are not eligible to receive. Knowingly spending ineligible funds constitutes fraud. BW reserves the right to take legal and/or other remedies to recover these payments.

All orders are subject to fraud prevention and security checks. We take all reasonable care to ensure there are no errors, we reserve the right to refuse an order where an error has occurred or for any other reason.

BW cannot accept responsibility for any loss, liability, claim, damage, expense or cost whether as a consequence of negligence or otherwise arising in connection with an order placed for a Gift Card or Digital Voucher.

The issuer of the Gift Cards and Digital Vouchers will account for tax under the face value voucher provisions in Schedule 10A VAT Act 1994.

Delivery Costs and Timescales

The costs and timescales of delivery will be as displayed to you on our Website or as otherwise notified to you.

We are not responsible for delays outside our control. If our supply of the Gift Cards or Digital Vouchers is delayed by an event outside of our control, including where you have provided incorrect delivery instructions, then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Gift Cards or Digital Vouchers you have paid for but not received.

You should check your Gift Cards or Digital Vouchers promptly on receipt to ensure the quantities are correct and the Gift Cards or Digital Vouchers are not damaged. If the any are faulty or incorrect, you may contact us to receive a full refund within 30 days of the date you receive the Reloadable Gift Cards or Digital Vouchers. After the end of the 30 day period and before the end of the 6 month period from the date you receive your Gift Cards or Digital Vouchers we will, at our choice, repair, replace or issue a refund for any faulty or incorrect Gift Cards or Digital Vouchers.

Replacement Gift Cards or Digital Vouchers. These terms apply to any replacement Gift Cards or Digital Vouchers We supply.

Payment Methods

We only accept consumer credit and debit cards such as VISA, MasterCard and Switch which are registered in the UK. We do not accept American Express payment cards.

On the order You must provide us with Your exact billing address and telephone number - the address and phone number Your credit card bank has on file for You. Incorrect information will cause a delay in processing Your order. Your order will only be processed once authorisation of Your credit/debit card payment been properly received.

Your Account

BW reserves the right to close Your account if You are deemed, at Our sole discretion, to be attempting to defraud, deception or any misuse of the Services or in any other unacceptable manner. Your account will also be closed if You leave Your employer or association or affinity sponsoring the scheme or You are in breach of these terms and conditions. Once the closure process is complete, You will no longer be able to access the value in your My Cashpot and it will be void.

Typographical Errors

BW will try to ensure that the information that it provides on the Website is accurate and up to date. In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price, prior to contracting. The information provided on the Website from Retailers are the views expressed direct from those Retailers and not the views of BW and BW does not necessarily endorse those views. You are responsible for evaluating all available information and for any decisions that You make as a result. To the extent permissible by law BW excludes all liability for any illegality arising from or error, omission or inaccuracy in such material and BW takes no responsibility for such material.

Commercial Use

BW provides You with the information and Services on the Website for Your own use. You are not entitled to use or distribute the information on the Website site for any purpose other than for Your own personal use in transacting with Retailers. Use of any content of the Website for any other purpose, including any commercial purpose whatsoever, is contrary to these Terms and expressly forbidden. You must not display the contents of the Website in a frame surrounded by other media or adverts that BW has not originated or approved.

Changes

BW may modify the Services from time to time for any reason and without notice including the right to terminate all or part of the Services with or without notice without incurring any liability to You. We reserve the right to modify these Terms from time to time without notice by posting the amended terms and conditions on the Website. You agree to check these Terms several times each year so that You will be aware of any changes and Your continued use of the Website will mean that You agree to the changes made.

Availability of Goods

All products and Services supplied by BW are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge You for these and we will refund any money already paid for them. If an item is out of stock, You will contacted and asked if You would to like cancel the order or accept the estimated delivery date.

Intellectual Property Rights

The names, images and logos identifying BW, its subcontractors or Retailers and their products and Services are subject to commercial business rights called copyright, design rights, patents and trademarks owned by the respective parties. These rights mean that the party who owns them can insist that they are treated in certain ways to protect their ownership of those rights. Nothing contained in these Terms shall be construed as conferring by implication, estoppel, and usage or otherwise any license or right to use any trademark, patent, design right or copyright of BW, its subcontractors or Retailers. Unless otherwise specified the copyright in the contents of all the pages in this web site are owned or licensed to BW.

Information Security

BW employ up to date electronic and physical security to try to ensure that Your data is kept secure in accordance with the current data protection legislation. Whilst we use commercially reasonable efforts to check for the most commonly found viruses, worm, and or trojan horses, or other newly created viruses we are not in a position to confirm that this Website and any links to it will be free from such viruses and cannot accept any liability in this regard due to the fast-changing nature of such threats. We therefore recommend that You carry out Your own virus checks, particularly before opening any link or using the site.

We have no access to credit or other financial details that You give to third party Retailers when making purchases. You should satisfy Yourself of a Retailer's security and authenticity before entering Your credit card or other financial details or passwords into any website, whether accessed via the Services. If You are ever unsure of a website's authenticity or security provision, You should not continue with Your transaction.

You may choose to withdraw Your Cashback value by requesting a bank transfer (using BACS). To facilitate this, You must provide Us with Your bank sort code and account number.

Applicable Law and Entire Agreement

This Website is controlled, operated, and administered by BW from its offices within the United Kingdom. BW makes no representation that materials at this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. Your use of the Services and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application, and effect of all the above permissions, exclusions, licenses and conditions of use. These Terms constitute the entire agreement between You and BW relating to the subject matters herein.

Other

You will own the goods once we have received Your payment in full.  Failure by us to enforce any of these Terms and conditions will not affect our right to enforce the rest of these Terms. These Terms and conditions are subject to change at any time without prior notice to You.

Contact Details

Boostworks People Engagement Limited. registered in England and Wales No 04516741, VAT Reg No 805459719 at Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxon, OX33 1XW.

www.boostworks.co.uk

© 2002 - 2024 Boostworks and the Boostworks logo are trade marks of Boostworks People Engagement Limited, All Rights Reserved. (End User Terms and Conditions Flex-eSave V1.00 March 2022)

Privacy Policy

At Boostworks People Engagement Limited (Us, We, Our), we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect or receive personal information, how we use it, the conditions under which We may disclose it to others and how We keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using Our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and Our privacy practices should be sent by email to accountadmin@boostworks.co.uk or by writing to Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW. Alternatively, you can telephone 01865 876696.

Who are We?

We are Boostworks People Engagement Limited, a leading provider of web based portals (website, websites) providing discounts and reward and recognition solutions for the benefit of Our customers members or employees. Boostworks People Engagement Limited is a company (no. 4516741) registered in the UK. The registered address is Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW.

What type of information is collected from you?

The personal information We collect from you or receive about you might include:

• your full name
• address
• email address
• age
• gender
• date of birth
• employee or membership number
• telephone number
• IP address

In addition, We will collect information regarding what pages you access on Our website and when. If you make a payment online or purchase a product from Us, your card information is not held by Us, it is collected by Our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

• process orders that you have submitted
• to carry out Our obligations arising from any contracts entered into by you and Us
• dealing with entries into a competition or prize draws
• seek your views or comments on the services We provide
• notify you of changes to Our services
• send you marketing communications to inform you about our services that we obligated to deliver as part of any contracts entered by us and your employer or membership organisation
• send you updates and information about your account
• notifications on service availability

Changes in the way We use your information

From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we will notify you and will allow a period of at least 30 days for you to raise any objections before the change is made. However, please note that in some cases, if you do not agree to such changes it may not be possible for us to continue to operate your account and/or provide certain products and services to you.

Who has access to your information?

We will only use and share your information where it is necessary for us to lawfully carry out our business activities. Your information may be shared with and processed by Our suppliers to process and fulfil orders placed by you. We want to ensure that you fully understand how your information may be used.

• We will not sell or rent your information to third parties.
• We will not share your information with third parties for marketing purposes.
• We may pass your information to our suppliers for the purposes of fulfilling orders you place on Our website or services you have requested that are not provided by Us. However, We only disclose personal information that is necessary to deliver the service to you or for the fulfilment of an order placed by you. We also have a contract in place that requires Our suppliers to keep your information secure and not to use it for their own direct marketing purposes.
• Where We are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
• We work closely with various suppliers to bring you a range of quality and reliable products and services through the use of links from Our website. If you elect to use a link in from our website to a Third Party Supplier and you enquire about or purchase one or more of their products, the relevant Third Party Supplier will use the personal information you have provided them to carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore We advise you to read their Privacy Policy. We will not supply any personal data to Third Party Suppliers you access by use of links through Our website.
• We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if We’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply Our terms of use published on Our websites. However, We will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from Us. If you do not want to receive promotional emails from Us then you can deselect your choices by ticking the relevant boxes situated on the form you complete when We collect information from you. You may update this consent at any time in your Account Settings on the website and deselecting or selecting the consent tick box.

We will only contact you for marketing purposes by email, phone or text message where We are obligated to as part of any contracts entered by Us and your employer or membership organisation or unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can unsubscribe from email marketing or change your marketing preferences either online on the websites or at any time by contacting Us by emailing accountadmin@boostworks.co.uk or by writing to Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW or by calling Us by telephone on 01865 876696.

How you can access and update your information

The accuracy of your information is important to Us. You can manage and update some of your personal information on the website by clicking on your account details. For other personal data We may hold about you this can be updated by contacting Us by email at accountadmin@boostworks.co.ukk or by writing to Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW or by telephone on 01865 876696.

You have the right to ask for a copy of the information We hold about you at any time and at no cost.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give Us or we receive personal information about you, We take all take steps to ensure that once received that it’s treated securely. Any information held by Us or used by Us is encrypted in transit and at rest. When you are on a secure page, a lock icon will appear on the page you are viewing.

Where We have given (or where you have chosen) a password which enables you to access certain parts of Our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that We can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies' and Google Analytics

Like many other websites, the Boostworks People Engagement Limited websites uses cookies. 'Cookies' are small pieces of information sent by an Us to your computer and stored on your hard drive to allow Our website to recognise you when you visit.

They collect statistical data about your browsing actions and patterns on Our websites but they do not identify you as an individual. This helps Us to improve Our website and deliver a better more personalised service.

Also, We use cookies to identify you when using our online link cashback feature and if cookies are not enabled on your computer or device We will be unable to pay you cashback on your transaction with the linked supplier. We use Google Analytics to record and monitor your usage of the website however, this is undertaken anonymously and cannot be traced back to you. It is possible to switch off cookies by setting your browser preferences. Turning cookies of will result in a loss of functionality when using our website.

The table below explains the cookies we use and why.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.

Links to other websites

Our website may contain links to other web services sites run by other organisations. This privacy policy applies only to Our website‚ so We encourage you to read the privacy statements on the other web services sites you visit from Our website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from Our website.

In addition, if you linked to Our website from a third-party site, We cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

18 or Under

We are concerned to protect the privacy of persons aged 18 or under. If you are aged 18 or under‚ you are not permitted to use Our websites and must not provide personal information to Us.

Transferring your information outside of Europe

As part of the services offered to you through Our websites, the information which you provide to Us will not be transferred by Us to countries outside the European Union (“EU”).

If you use Our services while you are outside the EU, your information will still not be transferred outside the EU to provide you with our services.

Your Rights

We want to make sure you are aware of your rights in relation to the personal information We process about you. If you wish to exercise any of these rights, if you have any queries about how We use your personal information that are not answered here, or if you wish to complain please contact Us at Boostworks People Engagement Limited, Victor House, Wheatley Business Centre, Old London Road, Wheatley, Oxford OX33 1XW. Alternatively, you can telephone 01865 876696 or email csdept@boostworks.co.uk.

Please note that in some cases, if you do not agree to the way We process your information, it may not be possible for Us to continue to operate your account and/or provide certain products and services to you.

• Access – You have a right to get access to the personal information We hold about you.
• Rectification – You have a right to rectification of inaccurate personal information and to update incomplete personal information.
• Erasure – You have a right to request that We delete your personal information.
• Restriction – You have a right to request Us to restrict the processing of your personal information.
• Portability – You have a right to data portability.
• Objection – You have a right to object to the processing of your personal information.
• Marketing – You have a right to object to direct marketing (See Your choices)
• Withdraw consent – You have a right to withdraw your consent (See Your choices)
• Lodge complaints – You have a right to lodge a complaint with the regulator.

How long do we keep your information?

By providing you with products or services, We create records that contain your information, such as customer order records. Records can be held on a variety of media (physical or electronic) and formats. We manage our records to help Us to serve Our customers well (for example for operational reasons, such as dealing with any queries relating to your account or order) and to comply with legal and regulatory requirements. Records help Us demonstrate that We are meeting our responsibilities and to keep as evidence of Our business activities. Retention periods for records are determined based on the type of record, the nature of the activity, product or service purchased. We normally keep customer account and order records for up to six years after you cease to use Our website. Retention periods may be changed from time to time based on business or legal and regulatory requirements.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in November 2019 (Ver 1.05)